Voicemail is an underrated audience engagement tool, writes Lindsay Harris Friel of The Podcast Host. She recommends a ‘voice feedback survey’ to gather specific answers to fun, open-ended questions. It asks little of each listener, and “the responses will be rich with detail and repurposable.”
The article endorses a service called Telbee that transcribes and organizes voice messages, though podcasters have plenty of options (e.g., PodInbox, SpeakPipe, Firstory, podcast website platforms like Podpage and Podcastpage, Anchor hosting). It’s best if listeners can record and send from a mobile device.
Hearing one’s own voice message on a podcast is a thrill, whether it’s a question for the host, a response to a prompt, or just a comment. Friel offers ideas for a food show and how replies can lead to more tailored content. A survey is just one option – we’ve got expert tips and perspective on feedback below.
To truly know what your listeners want (and what they’re willing to pay for), it’s essential to learn who they are and what makes them tick. Hard data from your hosting platform and listening apps will only go so far, says Jennifer Tribe, Head of Marketing at Supercast. Here’s how to gather meaningful feedback.
Getting started can be intimidating. Espree Devora (Women In Tech) suggests focusing on an individual level. “You don’t have to think about everybody, just what can you do right now,” she tells podcasters. “What can you do today that will create that closer bond with someone who can symbolize 100 of your listeners?”
Whether you ask for feedback via email like Jesse Brown (Canadaland), on Instagram like Jay Clouse (Creative Elements), or elsewhere, a thoughtful listener survey is your strongest tool. Tribe offers a springboard template, tips for better questions, and a reason to consider not calling your survey ‘a survey’.
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How much easier is Podpage than WordPress? Users have said it so many times it’s almost a feature. From universal integrations to audience engagement tools, this experience is seriously smooth. Get started for free, no credit card required.
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